Shipping policy

What we ship

Only physical products are shipped. Our guides, e-books and research articles are free to download and never come by post.

Where we ship to

At the moment we ship within the Netherlands only.

That is a choice rather than a technical limit. We sell a product in a country once we have worked out that it may be sold there, with the claims we make alongside it. Until that is settled for a market, the product is not on sale there. We widen it as soon as it is.

Carrier and delivery time

We ship with PostNL.

Orders are processed on working days, within one to three of them. We do not work on Saturdays, so an order placed on Friday evening leaves on Sunday at the earliest.

After processing, normal delivery inside the Netherlands takes one to two working days. That window is PostNL's rather than ours, and we cannot guarantee it.

We deliver within thirty days in any case. If we cannot, you hear it from us and you may cancel the purchase at no cost.

Shipping costs

Shipping costs are shown at checkout, before you pay. Nothing is added afterwards.

Tracking your parcel

Once your order is handed to PostNL you get a track and trace by email. If it does not arrive, look in your spam folder first, then email us.

A wrong address

Check your address before you order. If a parcel comes back because the address was wrong or incomplete, we contact you. Sending it again costs postage again.

Damaged or lost

If your parcel arrived damaged, email us within a reasonable time with a photo. If track and trace says it was delivered and you do not have it, tell us that too. We take it up with PostNL and sort it out. Until the parcel is with you, the risk is ours.

Last updated

9 September 2026.